Terms of service — Etrovvo

etrovvo.com EzShopper Technologies Inc.

Effective Date: May 18, 2026 Version 1.1 Language: English

BUSINESS WEBSITE DISCLOSURES (PAYMENT PROCESSOR VERIFICATION)

This section summarizes information Stripe and other payment partners require for business website review and account activation. It is incorporated into these Terms of Service.

Business legal name: EzShopper Technologies Inc., a corporation incorporated under the laws of the State of Delaware, United States of America.

Trade name / website: etrovvo.com (public website) and app.etrovvo.com (merchant dashboard and authenticated services).

Description of products and services: Etrovvo provides (1) B2B SaaS tools for merchants—including hosted online stores, inventory, pricing, customer engagement, AI-assisted operations, and optional marketplace listing—and (2) a B2C marketplace where consumers discover and purchase products from participating merchants. Merchants may sell physical and digital goods subject to applicable law and our Acceptable Use Policy below.

Customer support contact: • General support and sales: hello@etrovvo.com • Privacy and data rights: privacy@etrovvo.com • Contact form: https://etrovvo.com/contact • Merchant billing (SaaS subscription): https://app.etrovvo.com/dashboard/settings/billing • Support hours: Monday–Friday, 9:00–18:00 (merchant local business hours where applicable); we aim to respond to email within one (1) business day.

Business address for legal correspondence: EzShopper Technologies Inc., incorporated in Delaware, United States of America. Operational support is provided remotely; for legal and compliance notices use privacy@etrovvo.com or hello@etrovvo.com.

Related policies (publicly available on this website): • Privacy Policy: https://etrovvo.com/privacy • Cookie Policy: https://etrovvo.com/cookies • Terms of Service (this document): https://etrovvo.com/terms • Pricing (SaaS plans): https://etrovvo.com/pricing and https://app.etrovvo.com/dashboard/settings/billing

Pricing: Merchant SaaS subscription fees (Free, Growth, Pro, Scale) are displayed on our pricing pages before checkout. Marketplace product prices are set by each merchant and shown on product and checkout pages before payment.

Refund and return policy (summary): End-customer refunds for marketplace or store purchases are handled by the selling merchant according to the merchant’s published return policy and applicable consumer law. Etrovvo SaaS subscription refunds and billing changes are managed through Stripe billing tools or by contacting hello@etrovvo.com. See Sections 6 and 7 below.

Subscription cancellation: Merchants may cancel paid SaaS plans through the Stripe Customer Portal (“Manage billing”) or by contacting hello@etrovvo.com. Cancellation stops future charges; access may continue until the end of the paid period unless otherwise stated at cancellation.

Prohibited businesses: Merchants may not use Etrovvo for illegal products or services or for categories prohibited by Stripe, PayPal, or other payment partners. See Section 8.

1. Agreement to These Terms

By accessing or using etrovvo.com, app.etrovvo.com, or related services (the “Platform”), you agree to these Terms of Service (“Terms”) and our Privacy Policy at https://etrovvo.com/privacy. If you do not agree, do not use the Platform.

If you use the Platform on behalf of a business, you represent that you have authority to bind that business.

2. Eligibility

You must be at least eighteen (18) years old and able to form a binding contract. Merchants must provide accurate business and identity information required for verification, tax, and payment processing.

3. The Platform

3.1 Merchant (B2B) Services Merchants receive tools to create and operate online stores, manage catalog and orders, connect payment methods (including Stripe Connect where available), and optionally participate in the Etrovvo marketplace.

3.2 Consumer (B2C) Marketplace Consumers may browse and purchase from participating merchants. Etrovvo is a platform provider; merchants are the sellers of record for their products unless we expressly state otherwise.

3.3 Changes to Services We may add, modify, or discontinue features with reasonable notice where practicable.

4. Accounts and Security

You are responsible for safeguarding credentials and for activity under your account. Notify us promptly at hello@etrovvo.com of unauthorized use.

5. Fees and SaaS Subscriptions

5.1 Plan Fees Paid plans (Growth, Pro, Scale) are billed in advance on a monthly or annual cycle through Stripe Checkout on our platform Stripe account. Fees and marketplace/storefront commission rates are described at checkout and in your billing settings.

5.2 Taxes Fees may exclude applicable taxes, which we collect or remit where required.

5.3 Failed Payment If payment fails, we may suspend paid features after notice.

6. Refunds and Returns

6.1 Marketplace and Store Purchases (End Customers) Refunds, returns, and exchanges for products bought from a merchant are primarily the responsibility of that merchant. Merchants must publish a clear return/refund policy on their storefront (for example at /your-store/p/returns). Etrovvo does not guarantee merchant policies.

If you are a consumer with an order issue, contact the merchant first. If you cannot resolve the issue, contact hello@etrovvo.com with your order details and we will help route the request.

6.2 Etrovvo SaaS Subscription (Merchants) If you believe you were charged in error for an Etrovvo subscription, contact hello@etrovvo.com within thirty (30) days of the charge. Approved refunds are processed through Stripe to the original payment method where possible. Nothing in this section limits mandatory consumer rights in your jurisdiction.

6.3 Chargebacks Initiating a chargeback without contacting us first may delay resolution. We provide transaction information to payment processors to respond to disputes.

7. Subscription Cancellation and Changes

7.1 Self-Service Active subscribers with a Stripe customer record may use “Manage billing” in the dashboard to change plan, update payment method, or cancel.

7.2 Effect of Cancellation Cancellation prevents renewal charges. Unless required by law or your plan terms, fees already paid are non-refundable and access continues through the current billing period.

7.3 Downgrade Downgrading may reduce features or limits immediately or at the next billing cycle as shown at the time of change.

8. Acceptable Use and Prohibited Businesses

You may not use the Platform to violate law, infringe intellectual property, distribute malware, harass others, or process payments for prohibited categories including (without limitation): illegal drugs or paraphernalia; weapons where unlawful; adult services where unlawful; unlicensed gambling; counterfeit goods; products that violate export or sanctions laws; or other categories restricted by Stripe’s Restricted Businesses list and applicable payment network rules.

We may suspend or terminate accounts that violate this section or that create undue risk for payment partners.

9. Payments and Stripe

9.1 Platform SaaS Billing Etrovvo’s own subscription charges are processed by Stripe, Inc. on the platform account. Your use of paid Etrovvo plans is also subject to Stripe’s services agreement and applicable card network rules for card payments.

9.2 Merchant Payment Processing Merchants connecting Stripe to receive customer payments enter a separate relationship with Stripe (including Stripe Connect where enabled). Etrovvo is not the merchant of record for end-customer product charges unless explicitly identified in the checkout flow.

9.3 PCI and Card Data We do not store full payment card numbers on our servers for platform checkout; Stripe processes card data under its compliance program.

9.4 Payouts Marketplace and Connect payouts follow Stripe and our marketplace settings. Timing and availability depend on Stripe account status and region.

10. Intellectual Property

Etrovvo retains rights in the Platform, brand, and software. Merchants retain rights in their content and grant us a license to host, display, and process it to operate the Platform.

11. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EZSHOPPER TECHNOLOGIES INC. AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING FROM YOUR USE OF THE PLATFORM. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE PLATFORM IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID TO ETROVVO FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted by law.

13. Indemnity

You will indemnify and hold harmless EzShopper Technologies Inc. from claims arising from your content, your sales, your breach of these Terms, or your violation of law, except to the extent caused by our gross negligence or willful misconduct.

14. Suspension and Termination

We may suspend or terminate access for breach, risk, non-payment, or legal requirement. You may stop using the Platform at any time. Provisions that by nature should survive will survive termination.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules, except where mandatory consumer protection laws of your country of residence apply.

Before formal proceedings, contact hello@etrovvo.com to attempt informal resolution.

16. Changes to These Terms

We may update these Terms by posting a revised version with a new Effective Date and, where required, notifying account holders by email. Continued use after the effective date constitutes acceptance.

17. Contact

EzShopper Technologies Inc. Email: hello@etrovvo.com Privacy: privacy@etrovvo.com Website: https://etrovvo.com/contact