Still have a question?

No. It works for both people just starting and those who already sell online and want to stop wasting time and money on multiple disconnected tools.

You import your products easily (Settings → Import). Depending on the plan, our team can also help with the process.

Yes. Once set up, it monitors your stock, suggests prices, recovers abandoned carts, and sends important alerts automatically.

Yes. Our support is handled by real people and is available in Portuguese and Spanish.

Yes. You manage everything in one place: your own store and the Etrovvo marketplace.

No. If you know how to use Mercado Libre or Shopify, you’ll be able to use Etrovvo easily.

Yes. You can cancel your subscription at any time, with no lock-in.

Use "Forgot my password" on the sign-in screen — the reset link arrives by email (check spam). Etrovvo doesn’t create your account or change your password for you; if the email doesn’t arrive, contact support.

In Settings, type your postal code and let the address autofill; add number and complement, then save. It’s required: without it the store can’t go live and no label prints.

The store goes online automatically once the essentials are done: ship-from address, payout set up, category chosen, and at least 1 active product. The dashboard checklist shows what’s missing.

In Settings, pick from the accepted categories — it’s required by our payment partner before going live. If your product type isn’t listed, it’s likely a restricted or prohibited category.

No. Just redo the create-store step — it’s recoverable and your data isn’t lost.

For now there’s no invite-members screen inside Etrovvo — access is managed on the login provider. Need to add someone? Contact support and we’ll help.

Open the paid order and advance the status; once it’s "ready to ship" the shipping panel appears, where you generate the carrier label (you need a complete ship-from address) and get the tracking. Digital products have no shipping.

No — they’re separate actions. Cancelling never moves money. A refund is separate and depends on the payment method; on Etrovvo it’s manual. Read the screen before you click.

Cancellation is pre-shipment only. Returns: up to 7 days after delivery, with your approval. Made-to-order, customized or digital products have no cancellation or return. Return shipping is on the vendor.

Yes. In Orders → New order you record the sale manually. Note: marking it "paid" only records the payment — it does not charge any card.

The sale is collected by our payment partner (dLocal Go) and your share lands in your own dLocal Go account — Etrovvo keeps only the commission. Step by step in the getting-paid guide (/getting-paid-guide).

For security, the money usually becomes available a few days after delivery (a bit longer on the marketplace). The balance sits in your dLocal Go account — it doesn’t pass through Etrovvo’s account.

The withdrawal is done inside your dLocal Go account, on their rules (timing, limits and fees). Etrovvo doesn’t move that money or withdraw for you — KYC and withdrawal-timing questions go to dLocal Go. In Colombia and Chile the payout is manual by Etrovvo: you add your bank details and track the status.

On the free plan with your own store, 10% per sale; on paid plans, 0%. The fee is locked at the sale date — upgrading later doesn’t change past sales, only new ones. Payment-method fees (dLocal) are separate.

No. Etrovvo does not issue a tax invoice (nota fiscal) — that’s on you / your accountant, per your country’s rules. In the dashboard you can download a monthly payment receipt, which is a proof of payment but does not replace the tax invoice.

In Products, open the product to change price, stock or photos. Set the status to Draft to take it down without deleting, or delete it entirely. If a product isn’t showing, it’s almost always because it’s Draft/Archived or out of stock.

In Marketing → Discounts, create a percentage, fixed-amount or free-shipping code, with usage limits and scope. If a coupon isn’t applying, check validity, usage limit and the conditions you set.

The currency is fixed by the store’s country (you can’t sell in dollars). The storefront language can be Portuguese, English or Spanish.

In Settings → Plan you change plans: an upgrade charges the difference immediately and unlocks 0% commission right away; a downgrade is scheduled for the end of the period. If you paid and still show as free, wait a few minutes and reload; if it persists, contact support.

You can export products and customers as CSV anytime. Deleting the store/account isn’t self-service — contact support. Your data is isolated per store and kept secure.