Ship your orders with Envia

Every Envia label ships from this pickup address, so if it's incomplete the label simply won't print.

1. 1Open Shipping and find the 'Ship-from address' panel.
2. 2If it reads "Incomplete — add street, city and state to generate labels.", click Edit.
3. 3Fill in street + number, city, postal code and state/region, then save.
4. 4Country stays locked to your store country — Envia shipping here is domestic-only.

💡 This flow covers AR, CL, CO and MX stores only — that's where Envia carries your parcels.

The label lives on the order itself, and the section only appears once the order is paid and ready to ship.

1. 1Go to your orders and open the paid one you're fulfilling.
2. 2Scroll to the 'Shipments' section — it shows up when status is 'ready to ship' or 'shipped'.
3. 3Read the banner "Carrier chosen by the customer:" to see the carrier and service picked at checkout.
4. 4Digital orders won't show this at all — they carry no shipping and are auto-fulfilled.

One click buys the label and pulls the tracking number back for you — nothing to type.

1. 1The 'Carrier *' field is already pre-filled from the customer's checkout choice.
2. 2Click 'Generate label'.
3. 3Etrovvo sends the parcel's real weight and size plus both addresses to Envia and buys the label.
4. 4Give it a moment — Envia returns the tracking number automatically.

💡 You never type a tracking number here, and the buyer already paid the outbound freight at checkout.

Etrovvo validates before spending a carrier call, so a couple of clear messages can appear — each is quick to clear.

1. 1Origin incomplete → finish street, city and postal code in Shipping → 'Ship-from address'.
2. 2Recipient missing state → the buyer's address has no province/state; use Edit on the order's shipping address to add it.
3. 3The state is read from the postal code, so make sure the ZIP/CEP is valid and matches the address.
4. 4If the button does nothing, confirm your store is AR/CL/CO/MX and the order is still paid — a cancelled order can't buy a label.

Once the label is bought the order flips to shipped and the buyer is emailed the tracking automatically.

1. 1In the Shipments list, click the 'Label' link to open the PDF and print it.
2. 2Use the 'Track' link (or the mono tracking number) to follow the parcel.
3. 3Pack the order and hand it to the carrier.
4. 4Status moves from in-transit to delivered on its own as the carrier scans it.

💡 No need to email tracking yourself — the buyer received it the moment the label was created.

If you bought a label elsewhere you can just record it — and it's worth knowing who pays for returns and how refunds actually work.

1. 1To log an outside label, type 'Carrier *' and 'Tracking number *', then click 'Save shipment' — this records the shipment and emails tracking without buying an Envia label.
2. 2Outbound freight is paid by the buyer at checkout, so you don't pay for it.
3. 3Return freight is yours: when you approve a return, a reverse label is bought on Etrovvo's account and billed back to you as a ledger charge (reason 'reverse_label').
4. 4Refunds are never automatic — with dLocal Go you record the refund yourself, and the money isn't sent until you do.